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Travel with Confidence

Travel Information -The health and safety of our guests is our top priority. Covid-19 Protocols at Kuniville Guest House Nyeri

On this page you can find all the information on how Kuniville Guest House takes care of your health and safety.
We’ve got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. Feel welcome knowing that we are committed to ensuring your and our safety. We keep ourselves updated with expert safety protocols as Guided by Ministry of Health {MOH} who are also guided by the World Health Organization {WHO} global Guidelines. This has redefined our cleaning and safety standards and we keep updating ourselves to ensure that we maintain the approved standards to keep us all safe and comfortable.
Shared Responsibility
As we endeavour to provide a safe environment for our guests and associates, we encourage you to join us to achieve this. As a shared responsibility it is necessary to comply to local health and safety regulations especially to Covid-19 protocols.
Face Coverings

To promote the health and safety of our communities, face masks  are required for guests and associates in all public areas. While dining in our restaurant, you don’t need to wear a mask. However one is required if not dining or while in other parts of the premises outside your villa.

Dedication to Cleanliness

We are cleaning surfaces with increased frequency, with recommended cleaning agents and sanitising.

Check-in

A temperature check is carried out on all guests using a thermal gun. Due to the nature of COVID-19 to help protect you, and other guests, if you have flu or cold-like symptoms AVOID travel, as we will deny check in to any guest who exhibits  any of the MOH guided symptoms for COVID-19, including anyone with body temperature above 38°. 

Guests  are required to use hand washing stations, as well as hand sanitizers that have been installed at our entrance before check in and we encourage regular use during their stay.

Our reception desk, payment terminals and room keys are disinfected on a regular basis and  disinfected after each guest interaction.

The check-in procedure includes mandatory health declaration. Failure to express the statement may result in the inability to provide service.

Guest Rooms & Guest Areas

More rigorous cleaning of all guest villas and surfaces, we are providing sanitisers in guest areas.

Social Distancing

Signage in public spaces will remind our guests to maintain social distancing.  A maximum of two people are allowed at our reception office during check in, and we also ensure that guest numbers are maintained according to MOH guidelines in all areas under guest and staff use.

Service Timings

We shall observe the Government recommended timings and we shall therefore have the last Check-in from 12:00hrs up to 1 Hour to curfew. Please check current curfew timings or call our reception for assistance.

Check – Out 10:00hrs

Late Check Out: On request and if available we may extend for 1 hr, late check out till 6pm is charged at 75% of the room rate, thereafter a full night rate applies. If needed please contact our reception to  confirm availability.

Reservation

Cancellation

We have flexible cancellation policies depending on the period booked, please check on your booking form when making a reservation.

Reservations

Direct Bookings

You may make a booking via our online by clicking on the Book Online buttons or by email or telephone numbers reservations +254 720097604, Reception +254791048100 and +254780048100
A Booking confirmation number is provided for all bookings.
All terms and conditions on this website also apply for direct bookings.

Meetings & Events cancellation policy available on contract please inquire.

Third party bookings:

Third parties are required to follow Kuniville Guest House cancellation policy set out above. If you  have booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking. Please check with us on authorised agents via our email stay@kunivilleguesthouse.co.ke

Family Policy
Kids under 3 Yrs stay free Advertised room prices  apply, extra children sharing with parents in the same room the prices below will apply; Kids under 3 Yrs stay free, 4- 12 Yrs old Ksh 800 Per night sharing in Adult room A baby cot is provided on request at no extra cost.

Payment

Deposits

A deposit of at least one night is required to guarantee a reservation. Bookings without a deposit are subject to a 6pm release on the date of arrival. If arriving later than 6pm and without a deposit please advice via email to stay@kunivilleguesthouse.co.ke

Mode of Payment

We accept VISA, Master Card , MPESA, Bank Transfers & Cash payments in Kenya Shillings.

Taxes & Currency Exchange

Government taxes are are charged currently at;  VAT of 14% and Catering Levy of 2%.

Our  Booking engine and approved  third party sites will display the final amount for booking(s), in Kenya Shillings or other currency that they support.

Refunds
If you have made a direct booking through our website or our email or telephone numbers listed here, on a flexible / standard price, and are eligible for a refund, please email us stay@kunivilleguesthouse.co.ke. for security purposes and to guard against fraud refunds are done directly to the same medium or source they were made from, a verification process will be required.
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    • Our Address

      Kuniville Guest House
      Baden Powell Rd,
      Pembe Tatu Estate,
      BOX 1271 -10100,
      Nyeri County, Ke.

    • Reservation

      Tel: +254(0)791048100
      Tel: +254(0)780048100
      stay@kunivilleguesthouse.co.ke

    • #Safe Travel

      Keeping With Safe Travel Guidelines & MOH Certified for Safe Travel.

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